Deliver employee communications and voice using innovative communications solutions, including our intranet. Lead collaborative, creative sessions that discuss employee narrative across multiple channels. Establish, evolve and evangelize employee engagement expertise across the company. Work across functional teams to understand business and feature requirements. Presents work to the cross-functional planning teams and executives for review and feedback. Contribute to the creation and evolution of the employee narrative & presence in the digital and physical events and experiences sphere. Guide, mentor and inspire other people in the team, collaborate internally and externally to continuously evolve team process and creative practice.
Lead all communication efforts and provide on-site support for T-Mobile's annual pinnacle employee award programs. Provide communications support and management for other Rewards & Recognition efforts and awards. Manage communications, logistics, project planning for annual Employee Appreciation Week celebrations in multiple office locations.
Communications Manager
T-Mobile
Bellevue, Washington
March 2022 - Present
Communications Manager
University of Washington
Seattle, Washington
Oct. 2018 - March 2022
Working cross-functionally at the School of Environmental and Forest Sciences (SEFS), College of the Environment and University, to daily lead development and execution of communications and brand strategy along eight kinds of platforms, reaching more than 60,000 constituents annually. Serve as solo liaison between SEFS community and more than 40 stakeholders within the College and University. Launched a course marketing campaign that aimed to increase awareness and enrollment. With a $1,000 budget and three months, increased enrollment of a single course by 200 percent. This campaign is now a template for course marketing at SEFS. Led, coordinated and managed the launch of a new SEFS website that reached more than 192,000 views in the first six months.
Freelance Writer, Editor & Social Media Manager
Various Companies
Seattle, Washington
Feb. 2020 - Present
Contract social media manager for various companies, including Bout Betties, a roller skating and derby lifestyle subscription box company, and Roller Derby Skate Shop, a Seattle-based roller skate retail shop. Duties include writing and creating content; editing content, photos and videos; creating videos and photos; engaging in social listening and integrating feedback from customers and followers directly into social strategy; studying and reporting social analytics on small budgets; increasing engagement on multiple platforms, beyond just increasing followers; handling customer service in terms of messages and responding to comments; handling crisis communication responses; and garnering partnerships for giveaways and collaborations with influencers and other brands. Other duties include email marketing creation and distribution, event coordination and social media training.
Freelance writer for Clarity Content, a woman- and BIPOC-owned brand communications agency. Projects include writing and editing white papers and conference presentations for Forth, a green mobility advocacy organization.
Managed and coordinated all public relations and communication activities inside and outside of The Joint Corp., a national operator of more than 400 chiropractic clinics in 30 U.S. states. Placed media stories in all major markets, including at least three individual spots that reached more than 80 million people. Wrote, edited and distributed 12 annual newsletters that reached more than 1,000 consumers, franchisees, employees and investors.
Public Relations and Communication Manager
The Joint Corp.
Scottsdale, Arizona
Sept. 2017 - Oct. 2018
Brand Manager
Phoenix Children's Hospital
Phoenix, Arizona
June 2015 - July 2017
Planned, managed, and implemented all communications and marketing activities for two centers of excellence at Phoenix Children’s Hospital. Reached more than 15,000 people with multiple annual reports that I coordinated and edited. Conceived of, launched and hosted “Phoenix Children’s Live,” a live chat with medical experts, reaching more than 2,000 viewers in a single video. Coordinated and implemented all marketing efforts for at least 10 annual events. Launched the hospital’s first blog written by medical providers.
Senior Public Relations Coordinator
Providence Health & Services
Portland, Oregon
June 2012 - February 2015
Wrote, edited, and implemented all communications and marketing activities for Providence Oregon. Wrote, created and distributed three weekly internal newsletters that reached more than 4,500 employees. Wrote talking points and letters on behalf of 12 chief executives. Trained all 20 hospital leaders on marketing and communications tactics and strategies. Placed media stories, including a Wall Street Journal story that reached more than 6.4 million people.
Reporter
The Oregonian
Portland, Oregon
June 2010 - June 2012
General assignment reporter, writing stories that reached more than 170,000 subscribers daily. Stories included the establishment of the Portland Timbers as Portland’s Major League Soccer team and how the dwindling timber industry caused crime in rural Oregon counties to soar.
Reporter
Associated Press
Des Moines, Iowa
February 2010 - May 2010
Legislative reporter covering news from Iowa’s Capitol Building for the 2010 session. Stories included the one-year anniversary of the legalization of same-sex marriage in Iowa and why nearly 200,000 national nonprofits were in danger of losing their tax-exempt status. This was a temporary position.
Reporter
The Oregonian
Portland, Oregon
May 2009 - August 2009
Full-time, paid reporting intern. Reported as an intern assigned to the Oregonian's breaking news team, covering the usual fires, homicides and crime across the state. This was a temporary position.
Reporter
The Des Moines Register
Des Moines, Iowa
September 2007 - May 2009
Full-time, paid reporting intern. General assignment reporter covering night cops, breaking news, city council meetings and weekend events in and around the Des Moines metro area. Trained new interns on procedures of covering night cops. This was a temporary position.
Reporter
The Waterloo-Cedar Falls Courier
Waterloo, Iowa
April 2007 - August 2007
Full-time, paid reporting intern. Reported for metro news and feature section, covering the summer activities of Waterloo and Cedar Falls residents. I spent extensive amount of time reporting on investigative story about dying man who was refused Social Security benefits. This was a temporary position.